We received both my daughter's passport and the e-tickets this afternoon.
I can't thank you and your fantastic team enough for the support these last few days. Not only has the entire trip been fun, interesting and extremely well organized, the assistance of Marilyn and Larina these last 24 hours in particular have been a Godsend. They have gone above and beyond to help ease our burden during a very stressful time.
You should be so proud of your team. I believe it was Thoreau who said, "To affect the quality of the day ... that is the highest of the arts". To extend oneself in the service of others is not typically found in the professional world today. Good work for fostering such a culture.
We greatly appreciate KI an will highly, highly recommend your company in the future.